What is the best approach to manage security and customer privacy when a sales department uses mobile devices?

The preferred approach for managing security and customer privacy when using mobile devices in a sales department is to implement Bring Your Own Device (BYOD) combined with Mobile Device Management (MDM). This strategy allows employees to use their personal devices, which can enhance their productivity and satisfaction, as they are familiar with their devices.

By leveraging MDM, the organization can enforce security policies on these devices, ensuring that customer data is protected. MDM solutions enable organizations to manage and secure endpoints, enforce encryption, remotely wipe data if a device is lost or stolen, and control which applications can be installed. This level of management helps safeguard sensitive information while allowing flexibility in device choice, thereby balancing employee comfort and institutional security.

Other options, like disallowing device use for new hires, selecting a limited number of devices in a Choose Your Own Device (CYOD) model, or deploying devices under the Corporate-Owned, Personally Enabled (COPE) methodology, could limit effectiveness in terms of user engagement or may not offer the same level of security management as MDM does in a BYOD context. COPE, while it provides more control over devices, requires the organization to purchase and manage all devices, which could lead to higher costs and less user comfort compared to a